專業服務，鑄就信任

柳工售后服務在幾內亞贏得廣泛贊譽

LiuGong After-Sales Service Earns Wide Acclaim in Guinea

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近日，柳工收到幾內亞多家大型礦業與基建企業感謝信。客戶們高度評價柳工團隊在當地的售后服務表現，充分展現了柳工“以客戶為中心”的服務理念。

Recently, LiuGong received letters of appreciation from several major mining and construction companies in Guinea, praising the outstanding performance of LiuGong’s local after-sales service team, which embodies the company’s strong customer-first philosophy.

自2022年起，柳工加大在幾內亞市場投入，長期派駐10至15名專業服務工程師，并在多個重點區域設立服務網點，全面覆蓋當地主要礦區及基礎設施項目，提供全方位技術保障。為確保設備高效運營，柳工制定嚴格服務標準：1小時內響應、4小時到達現場；一般故障當天修復；核心部件維修5天內完成。同時，依托兩大備件中心，有效保障維修效率。

Since 2022, LiuGong has increased its investment in the Guinea market stationing 10 to15 professional service engineers long-term and setting up service points across key areas. This ensures full coverage of major mining sites and infrastructure projects, providing comprehensive technical support. LiuGong has established strict service standards, including a 1-hour response time, 4-hour onsite arrival, same-day repair for common faults, and completion of major component repairs within 5 days. Two spare parts centers further ensure maintenance efficiency.

感謝信中客戶特別指出，柳工設備長年在高溫環境（45°C左右）和高強度作業超10,000小時的極端工況下，仍保持高性能及穩定出勤率。面對突發故障時售后團隊均能以專業技術和高度責任感快速響應，確保生產運營高效順暢。

Customers noted in their letters that LiuGong equipment maintains excellent performance and stable attendance even under extreme conditions — operating over 10,000 hours in constant high temperatures (around 45°C) and heavy workloads. Whenever unexpected failures occur, LiuGong’s after-sales team responds quickly and professionally, ensuring smooth and efficient operations.

柳工售后服務負責人表示，未來公司將持續深耕幾內亞市場，完善服務網絡，提升響應速度與技術水平，以更專業、高效、可靠的服務為客戶創造更大價值。

The head of LiuGong’s after-sales service stated that the company will continue to deepen its presence in Guinea, expand its service network, and enhance response speed and technical capabilities to create greater value for its customers.

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2025

柳工國際

LiuGong Global

2002年提出“建設開放的國際化柳工”至今，柳工已擁有超過30家海外子公司&機構，4座海外制造工廠，12個全球研發基地，500多家全球經銷商，為180多個國家和地區提供產品和服務。在打造具備全球競爭力的世界一流企業背景下，柳工將持續積極建設全價值鏈協同發展的全球戰略合作伙伴關系，堅定推進全面解決方案、全面智能化、全面國際化的“三全”戰略。

In 2002, LiuGong put forward the globalization strategy. Since then, LiuGong has had over 30 overseas subsidiaries & offices, 4 overseas manufacturing plants and 12 global R&D bases, over 500 global dealers provide LiuGong products and services to the customers in over 180 countries & regions. Guided by the reform of building a world-class enterprise with global competitiveness, LiuGong will continue to actively build a synergistic global strategic partnership across the entire value chain by firmly promoting the "Total Globalization, Total Solution and Total Intelligent" strategy.

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